Friday, February 18, 2011

5 Who Thrive: Four key changes enabled SuperGeeks to prosper - Kansas City Business Journal:

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“We’re seeing if they can fly in this and they should be able to matchb the level of skilpl andquality immediately,” Ledoux “Even if we’re desperatwe for workers, we’ll still take the time to get it Beyond implementing stricter hiring standards, Kerr and Ledou are creating a working environment that supports employees without micro-managing. The fourth step, Kerr was to begin soliciting feedbacokfrom SuperGeeks’ base of approximately 10,000 customers through online surveys and comment cards.
“We startedr asking customers on a regulae basis whatthey want, how they feel, how we can do thingw differently or better, which is somethint we hadn’t done he said, adding that he encourages participation through giveaways for such itemes as iPods and certificates for a professionak massage. “Sometimes the comments are manytimes it’s insightful, and almost always it’s worth gold,” Kerr said.

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