Training to aid ABQ hospitality workers - Houston Business Journal:

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If not, then the Albuquerqu Convention and Visitors Bureau wants tochangr that. So it’s rolling out an updatedf version of Albuquerque Concierge or ACE, training. The program was developed in partnershipo with Central New Mexico Community College and the CNM WorkforcTraining Center. The training push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltoj Albuquerque Hotel. Bob Murphy, executiv director of the Economic Forum and chairmanh of the Hospitality TrainingAdvisory Committee, will introducs the ACE program and customed service expert Ann Rhoadexs will discuss the value of top-notcjh service. Rhoades developed programs for , , P.F.
Doubletree Hotels and Her talk will focus on makingg Albuquerque anoutstanding customer-oriented destination. Trainingt for front-line employees was a key part of theDestinationm Masterplan, created by the hospitality industrh as a blueprint for developingh Albuquerque as a Previous ACE training took place four yearsw ago, said Tania Armenta, vice presideny of tourism and communications at the Albuquerqude Convention and Visitors Bureau. This time the training is as much about destinationm awareness ascustomer service, Armenta said. The three-hour course will be offered once a month at different timez and locations over thenext year.
Attendeew will get a quick referencd guide on Albuquerque to answer visitof questions and a pass that offers admission to at least 17 different attractions so theyhave first-hand knowledge of what’s available. Albuquerque is in a competitivr environment forluring travelers, Armenta said. “Ensurinhg that Albuquerque offers top-notcg customer service, along with destinationn knowledge, helps to differentiate us from other she added. Elise Rogers, vice president of developmen t withthe ACVB, said the course will outlins three pillars of why people come to the Duke City: Arts and outdoor recreation, and ballooning, which takes place year not just during the .
“We tell them that therw are 23,000 hospitality industry jobs in this we tell them how muchvisitors spend. We go into the importance of tourism,” Rogers More visitors means more money and betted job securityfor front-line workers, she The cost for the training is $25 per To register call CNM at 224-5200 and provide each participant’as name, birth date and place of employment. More informationn is availableat .